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However, they let you jump through hoops before you can withdraw the money. They let you deposit no problem but then if you win the y put you under the microscope.
They are no different to other casino really but you gotta read the rules and behave accordingly. Then you are safe.
Something I learned after many year of online gambling. But if you can, go play at real casino. I decided to stop as I played for about 10 or more hours.
After I inquired bout cashing it out, I was told to upload my documents such as a void cheque and ID. Since it was Saturday chat told me that it would be Monday or Tuesday before I got an email confirming that my documents have been reviewed.
Slots tightened up. Did not take long to lose the entire amount. Any good reviews around regarding withdrawals from Jackpot City?
Im reading your comment courtney and i just withraw 13,nzd too just now. Policy states withdrawals to be complete 4 days. I have been playing jackpotcity, ruby fortune etc but more than the fun and winnings that we all hope for are Disappointment, false advertisement, very poor bonuses specially the shitty wheel that never ever give bonus, poor customer support and many others…… Try other casinos like thos offer rewards like captain cooks, Yukon casinos and more they are the best and far better!
I highly recommend to everyone to stay away from this site. Exact same thing just happened to me! I sent them the transaction confirmation and they then asked me for a PDF of my bank statement!
Not happy. I deposited Went to info jackpotcity. Email bounced back. Did I say not happy? How convenient that it happens to me. They are looking into it.
Does this mean someone is taking my money without me making deposits? It happened 2 times now. I have been using jackpot for sometime now.
My first few payouts were fine but all of a sudden payouts are taking longer and longer to get your withdrawls.
I have requested several times about a withdrawl, I had from 16 days ago. I have asked to speak to a manager and yet they say they dont talk to the members???
You can only speak online and ir via email to the CS team??? I am extremely frustrated at this point and feel I am getting the run around and scammed.
If this continues it will leave me no choice but to call the authorities. Has anyone else experienced this?? I had a I let that one go and tbought well maybe there was an issue or cliche so ok.
But now Im sure they are scamming people. Please let me know if you are experiencing the same thing.
I like playing their games but dont and wont be scammed. I have been playing there for a few years im also a gold member everytime they take money out i get charged a fee i complained to girl on chat she gave me attitude ive spent thousands and thousands of dollars there i told her i want all those service charges reversed she said no..
I told her i will contact lawyer so now i cant get into my account im so mad and yes when i do get payouts i always have to call and ask whats taking so long?
My friend opened account just to see if they will do the same thing to him as they did to me and yes they did. They charged them a fee everytime he deposited money.
Now they are taking out of bank account without applying it to their account. He changed all his banking info, got a new card. Then you have customer service asking for bank statements and when you send they lie and say they didnt get it and i told them to take my banking info off site and they said its policy to keep it.
I have had this exact same problem. Have also had large amounts of money taken from my bank account that JC has taken.
Now they are giving me the run around saying they can not talk with me as I am not the account holder when they have already accepted all my ID and documens showing who I say I am.
Not trusted. The company name is Bayton Ltd bloody weird. My phone number has been switched and their site wont let me delete the number and put in a new one.
It just wont let me erase anything or type over the number in the box. So when you ask support I got some really cool answers from Judy like, its muchbetter fault, or i need to wait 24 hours?
Its a flaw in their site and she is just not accepting that i know what im talking about and she cant wrap her head around this simple flaw….
For years, i have been depositing in jackpot city casino, until i won, for the first time; it has been 2 weeks since i withdrew my winnings and i only receive the congratulations word, along with different emails, contradicting each other, your withdrawal has been processed to your card, please allow 24 hours to reflect in your account, your withdrawal has been processed to your skrill account please allow 24hours….
Never ever use the bonus. Its horrible. Causes so many frustrations. Put in the credits your willing to risk and stay away from bonuses.
This has frustrated me many times. Be carefull if your playing with others over the same external IP address. I have noticed quite obviously that when she is winning and withdrawing money over the course of a week, I have never won in any session during that time.
When I am winning and withdrawing, she also never wins during that time. Its like clockwork and we have reproduced this behaiviour over and over.
We do not play when the other is winning or making a withdrawl. Not sure what to make of that but RNG seems suspect here. I work for a Major Land based Casino.
Overall, its a decent Online Casino once you know what to expect as noted above. Its feels at times like its a scam no doubt.
Is it a legitimate website? I contacted JPC and was told that my account was compromised and that they would be freezing my account. After an investigation, they returned to say that the 5 charges were legitimate and that my bank probably just delayed the charges.
I spoke to my bank and they confirmed that the charges were indeed fraudulent after comparing to my JPC deposit statement , something I already knew because I keep track of every transaction I make on my credit card.
The problem is JPC will not take the responsibility and my credit card will not cover any gambling-related charges, fraudulent or not.
This happened after over a year of uneventful gambling on their site. Finally, after 1 month I was able to collect my winnings, whereas in months prior it would take working days.
When I contacted their Online CS and asked for my account closure, re-affirming my details multiple times — they declined to do so and gave me some obscure link.
I was met with mocking responses from the CS rep as to why I wanted my account deleted. I would rather play at a casino where withdrawals take 3 days maximum….
Since I made this withdrawal, they requested me to send voided check after three days, and my withdrawal is still processing and it has passed three weeks.
No happy with a recent bug in this game that is only happening on my android. This function is not working on my android. It was working but suddenly now it is no longer working.
It just freezes and you have to close it and reopen it to play. The games work but not the bonus feature. I have uninstalled it and reinstalled several Times..
It works on my computer and ipad.. I won had no problems with drawing my winning! Won and also 2 days in my bank account.
Jessica, you mind to tell me what is the best way to use: a bank account, a debit card or neteller to get my winnings if I win?
I have withdrawn 5 times ranging in amounts from down to via swift from Jackpot city. Around 5 days for the money to be in my NZ bank account.
I deposit via paysafe too. Been playing JC for a few months now. I had to play down my bonus money. And I have noticed pay out times a being delayed the more I withdraw.
I tried to do a withdrawal with no success , hopefully online support will be able to fix this. I have sent 3 emails explaining the errors I am getting.
Jackpotcity is one of the best casinos i have played they have been so helpful getting my winnings to my bank through neteller now the goverment have stopped all gambling to many overseas casinos im going to miss them hope they get to be able to operate in australia again so sad.
Hi I was one of the customers playing JackpotCity. I am still to paid my winning after that JackpotCity left out from Australia.
Do you think it is worthy to have Neteller account to be paid? Do you need to pay Netteller for using it monthly or yearly? Jackpotcity is very fast in paying me out.
I won three times in one year , Absolutely wonderful service. After the maximum of 96hrs u can ring jackpot city and request they contact the operations team..
I just did that today and they accepted my Id.. I tried asking that and all iu got was wee are working on your withdrawl and remember its a minimum of 24 hrs before its removed from the reversal stage blah blah.
I was recieved within 3 weeks. I have won eu and i tried to withdraw my money. After 10 days any answers and explanations i contacted live support and they tokd me: money were reversed and all lost down to zero!
How it can be possible?! I did not played at all…. Naturally, win ratio much higher when playing with the bonus dollars of course…When playing with my own money, conveniently stopped getting bonus rounds, and win ratio declined significantly.
I had been using the account for a month before this issue started , no settings changed on my computer. Coincidentally this was after I had actually won two jackpots and made immediate withdrawls.
At the end of the day I broke even with deposit to withdrawl ratio, so not what the panic was all about-Operations had relegated my account to Voucher pay only.
For absolutely no reason and no ability to contact them to find out why this happened. This was completely arbitrary.
I started playing jackpot city 18 months ago. Now withdrawing to debit card and its around days Have had no issues except not being able to withdraw to bank account.
What payment method did you use for withdrawl? There is a list on Jackpot city casino everyday of the big wins and I know they aren from Jackpots or is this Jackpot city casino trying to get you to play more?
Thanks Peter. Like so many others, I have received no winnings even after my ID was accepted. I told the guy that I would not play again until I received my winnings from 1 month ago.
He hung up on me. Make sure you read the terms before you place your first bet. Better off without a bonus if you are planning a profit.
I have been playing on jackpot city for six months. All up i have won twice. I understand that you lose and win but this is really bad odds.
Most of the times the games are running cold. I used instant banking. May I know how you did it? Thank you.
Hi Kat. I was using instant transfer before which worked well. I decided after a break i would try this casino again.
I went to withdraw it as usual with instant bank transfer. It is not there anymore.. I asked on chat and was told they are having complications with instant bank transfer, which is interesting as you can use this to deposit money , and its been a week or more now and still not fixed.
Very disheartening. Same here! First withdrawal went super good! I joined. Jackpot City a few weeks back.
I had some good wins but the money was always left in my player acct. I believe this to be on purpose, so you will respend the money.
I have never had this problem with any other casino. Customer service is atrocious. I sent an email, advising why I was closing my acct.
They responded, indicating I needed to gamble responsibly and never addressed the points outlined in my email. Will never use them again.
Did u ever figure this out…. Its been nearly a month now! Jackpot city casino has a terrible support service everyone at there support service has a total different answer to one and other.
I have put a lot into this casino and been treated like rubbish I join a new casino today and wish I had of joined a long time ago thank you royal vegas you now have a loyal new member and goodbye jackpot city.
I must say the support and response to issues at JC is absolutely terrible for an organisation that has a lot of promotion across the net.
Customer service should be the number 1 priority but clearly taking your money and not responding to issues is. Well, made a withdrawal on July 27, by cheque regular mail , after not receiving it in the mail had it cancelled on August 30th — still waiting for payment, talked to support and they claimed it will take another 7 — 14 business day to confirm the cheque was not cashed…..
D and some mail like utility bill, so I sent my ID and utility bill and some other information of where I live to their support playersupportcentre.
In comparison with other online casinos Id say the timing is just about as good as any. Good luck to everyone! I play Jackpot all the time. I have never had a problem with withdrawals, if anything they send me a notice saying you have cash and within 3 days, bammm my cash is in….
Mind you I have never won 30gs, but you never know…. It was said to be a managers decision to conficate the funds.
Did you ever have this issue resolved? I have the same problem right now and i want to talk to someone with experience. He said that I had a bet that was unplayed and that all the money that I was winning was going bonus money until I played the on some princess game.
Went to it and I was in a 10 free spins from a scatter??? Never won enough to clear the bonus and lost my cash… they will never get anymore of my cash, I asked for the date and time of the event and he did not know… but he knew everything else, not a really good liar.
Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal.
Asked for time frame as to when i will receive payout an couldnt give me an answer.. Ive been with jpc for years and have become a fairly high teir player.
This casino has changed this year , poor pays on free games even with high bets , rude cust service and continuing gaming issues that the cust serv dont lisen to.
The game interruptions happen during luky periods of play , you then drop out and have to start again often back to no wins for a period if time until the game wa r ms up again.
I have also won gambles and the amount won has not been added to credits. Proof was submitted with written report, they can see the history but no reply or credits paid as owed.
I totally agree with you. The site has sucked thousands out of me just in past few months with no play whatsoever. Actually,I guess I dared to make a withdrawl before that started happening..
I agree too…It has changed for sure because when I would withdrawal and receive my money it would say its from Seabrook….. I have played and won a few dollars and when I take it out, it now says…theplacegroup….
So sadly I will have to find another casino….. How can you win such a large amount? Are these JP games you play?
It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino.
I will say this…… I visit several online casino sites… Jackpot city is not my first rated choice, however this past week I have won a substanstantial amount of money.
The catch seems to be that I opted to withdraw a minor portion of my winnings on Monday…. Today is Thursday and my withdrawal is still pending!
To me this is ridiculous…it takes seconds for the casino to take my money on deposit yet when I want to cash in my winnings here I am… The VIP staff says they will see to it promptly, but from what I understand even when they decide to release funds it still takes working days to clear my account Canadian players here.
This is really unacceptable and frustrating to say the least. Aside from this issue, I do enjoy jackpot city and have had no severe down side to playing here ….
Jackpot City is a huge joke ive had nothing but problems since i registered to the site i was playing slots 3 days ago i deposited Other sites are much better.
Congrats on your winnings!!! In my case ive actually won and won quite a substantial amount. One thing that does suck is even though I deposit using my CC I cannot withdraw with it and need to wait for a cheque, Which lets be honest isnt a first world problem.
If people think that JPC has bad payout I would love to see some others which claim to be better. Have you received your winnings i won Hey kaley just saw your post on casino reviews….
Ran into a lot of errors here. I had high hopes but sadly it wont work for me. A few weeks ago I deposited bucks.
I have yet to receive either. Of the two hundred I deposited I did manage to miraculously win a hundred. Then locked out of my account.
No big deal ,but to basically calling me a liar. Of the three hundred I had in my account. Sixty had been placed in the bonus account.
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Sign up. With software provided by Microgaming JackpotCity always brings you the very best in online casino entertainment. Classic reel pokies, traditional pub-style fruities and video pokies await, and there are progressive jackpot games for those looking to really win big.
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These include Neteller, MasterCard, Visa and several other e-wallet options, and allow you to spend as much of your time online actually playing and enjoying yourself rather than sorting out administrative issues.
In the same way, our Customer Service Liaisons are available to you via live chat, web form and telephone channels 24 hours a day. We take maintaining these high standards, as well as protecting your banking and personal information, very seriously.
Our regulation and license from the Malta Gaming Authority, and our independent seal of approval for safety and fairness from eCOGRA, prove how successful we are at this and should be the final factor that you need to give you total peace of mind.